Privacy Policy mcity88

This Privacy Policy is issued by mcity88 ("we", "platform" or "company") and applies to all users who register an account, use our services or visit our website at https://mcity88.one. By registering or continuing to use the mcity88 platform, you agree to the terms stated here.

The scope of this policy covers all personal data processing activities related to account registration, deposits and withdrawals, game usage, communication with our support team, and activity monitoring for security and fraud prevention purposes.

We reserve the right to update this policy from time to time to reflect changes in our services or regulatory requirements. Notice of changes will be communicated via email or an in-platform notice before the changes take effect.

In running a safe and responsible online gambling platform, mcity88 collects various categories of personal information. This collection is carried out directly from users and also automatically through platform technology.

Information provided directly by the user:

• Full name as shown on identification document (MyKad or passport)
• Date of birth for age verification purposes (21 years and above)
• Active email address for account communications
• Mobile phone number for two-factor authentication
• Username and password chosen during registration
• E-wallet account number (Touch 'n Go, Boost, ShopeePay) or bank account for transactions
• Identity card information or MyKad number for the KYC (Know Your Customer) process

Information collected automatically:

• IP address and general geographic location
• Device type, operating system and browser used
• Login and logout session records
• Game history, deposits and withdrawals
• Cookie data and similar tracking technologies to improve the user experience

mcity88 only uses collected personal information for legitimate and necessary purposes. We do not process your data for any purpose beyond what is stated below without obtaining additional consent from you.

• Account management: creating, verifying and maintaining your mcity88 member account
• Transaction processing: handling deposits via DuitNow, FPX, Touch 'n Go, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH), and withdrawals within 10–45 minutes
• Identity verification (KYC): meeting regulatory obligations for anti-money laundering and financial fraud prevention
• Customer support: providing assistance via live chat and email in Malay and English, available 24/7
• Platform security: detecting and preventing fraudulent activity, unauthorised access and account misuse
• Regulatory compliance: meeting international licensing requirements and legal reporting obligations
• Service personalisation: tailoring bonus offers and game experience to your preferences
• Marketing communications: sending promotional information, bonuses and platform updates, subject to your subscription preferences

Every data processing activity is carried out on a valid legal basis, whether for the performance of a contract, a legal obligation, our legitimate interests, or consent given by you.

mcity88 respects its members' privacy and only shares personal information in limited and necessary situations. We do not sell or trade your personal data to third parties for independent marketing purposes.

Categories of parties that may receive your data:

• Payment service providers: payment gateways that handle your deposit and withdrawal transactions
• Game software providers: game studios such as PG Soft, Pragmatic Play, JILI and Spribe that supply game content
• Regulatory authorities: licensing bodies and law enforcement agencies when lawfully required
• Technical support services: cloud infrastructure and cybersecurity providers that help us operate the platform
• Identity verification partners: third-party services that help verify users' identification documents

In the event of a company merger, acquisition or asset sale, user information may be transferred to the new entity. In such situations, you will be notified in advance and the applicable privacy policy will be updated accordingly.

Member data security is a core aspect of mcity88 operations. We invest in robust, continuously updated security infrastructure to address current cyber threats.

Technical measures we apply:

• TLS 1.3 encryption for all communications between browser and server
• Password storage using strong hashing algorithms with random salting
• Two-factor authentication (2FA) for account access and high-value transactions
• Continuous account activity monitoring to detect suspicious patterns
• Regular data backups with strict access controls
• Periodic security testing by independent audit teams

While we take all reasonable steps to protect your data, no online system can guarantee absolute security. We encourage members to also take responsibility by using strong passwords, not sharing login credentials, and notifying us promptly if you suspect any suspicious activity on your account.

As an mcity88 member, you hold certain rights in relation to the personal information we hold about you. We respect these rights and provide clear channels for you to exercise them.

• Right of access: request a copy of the personal information we hold about you
• Right of rectification: update or correct information that is inaccurate or incomplete
• Right of erasure: request that we delete your personal data, subject to regulatory retention requirements
• Right to restriction of processing: request that we limit how we use your data in certain circumstances
• Right to object to marketing: withdraw from promotional communications at any time
• Right to data portability: receive your data in a machine-readable format

To exercise any of the above rights, contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period and inform you of the outcome.

mcity88 uses cookies and similar tracking technologies to improve the user experience, analyse platform performance and deliver relevant content.

Types of cookies we use:

• Essential cookies: required for core platform functions such as session authentication and security — cannot be disabled
• Preference cookies: store your language settings, display preferences and game choices
• Analytics cookies: collect anonymous usage data to help us improve the platform
• Security cookies: detect suspicious login attempts and protect your account

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mcity88 platform.

As a platform operating under international licensing, mcity88 may process or store your data on servers located outside Malaysia. Such data transfers are only made to countries or entities that provide an equivalent level of data protection.

We ensure that all cross-border data transfers are protected by appropriate legal mechanisms, including standard contractual clauses or recognised data transfer agreements. Service providers outside Malaysia that we engage are bound by data processing agreements requiring compliance with international data protection standards.

mcity88 retains your personal information for as long as it is needed to fulfil the purposes stated in this policy. Specific retention periods depend on the type of data and applicable regulatory requirements.

• Active account data: retained for as long as the account remains active and for a period after account closure in accordance with licensing requirements
• Financial transaction records: retained in accordance with the minimum requirements set by financial laws and international licensing
• Customer support communication logs: retained for a sufficient period for reference and dispute resolution purposes
• Analytics and usage data: retained in anonymised form after a set period

After the applicable retention period ends, your data will be securely deleted or anonymised using industry-accepted methods.

If you have any questions, concerns or complaints regarding how we handle your personal information, we encourage you to contact us directly. Our team is available to assist in both Malay and English.

For formal complaints related to data protection, please state "Privacy Complaint" in the subject line of your message so it can be directed to the responsible department promptly.