Responsible Gambling at mcity88
Betting should be enjoyable, not stressful. mcity88 provides tools, information, and support to keep your gaming experience safe and in control.
Shared Responsibility
Responsible Gambling Principles
mcity88 believes that healthy gambling starts with self-awareness. Here are the six core principles we practise.
Self-Exclusion
Players can request to exclude themselves from the platform temporarily or permanently. Contact our customer support to activate this option at any time.
Personal Deposit Limits
Set a daily, weekly, or monthly deposit limit according to your means. This tool helps you stay within a comfortable budget without relying on memory alone.
Play Time Limits
Control the length of your gaming sessions by setting a time limit. This ensures adequate breaks and prevents non-stop play that can affect your daily life.
Temporary Break
If you feel you need a break, you can request a temporary account suspension. This break gives you space to reconsider your gambling activity.
Loss Limits
Set a maximum loss limit for a given period. Once this limit is reached, the system will block further betting activity until the limit period ends or you amend the limit.
Personal Support
The mcity88 support team is available 24/7 via live chat and email to discuss your gambling concerns confidentially and without any judgement.
Warning Signs
Recognise the Signs of Unhealthy Gambling
Gambling becomes a problem when it starts to interfere with personal relationships, financial responsibilities, or a person's mental health. Understanding the early signs is the first step to getting the right help.
There is no shame in discussing this issue — many people face the same situation, and help is always available. mcity88 encourages every player to assess themselves honestly from time to time.
You keep playing to try to recover money you have lost, even when you are aware your financial situation is getting worse.
You hide the amount of money spent or time playing from family members or close friends.
You borrow money, sell assets, or use emergency savings solely to continue gambling activity.
You play to forget stress, anxiety, or everyday problems — and feel uncomfortable when you cannot gamble.
Work, family, studies, or social commitments are sidelined because your time and energy are focused on gambling activity.
Control in Your Hands
mcity88 Self-Control Tools
All these tools can be accessed directly through your account or by contacting our support team.
Self-Exclusion
Request an account suspension for a period of your choice — from seven days to permanently. This option cannot be reversed until the period ends.
Check Account History
Monitor all your deposit, withdrawal, and betting transactions in one clear view to assess your spending patterns.
Opt Out of Promotions
Choose not to receive bonus offers, promotions, or marketing notifications if you feel they encourage you to play more often than you should.
Contact Support
Speak directly with our team via live chat or email. We are ready to help you activate any self-control tools you need.
Practical Guide
How to Gamble Responsibly
Healthy gambling starts with the right attitude — treat it as entertainment, not a source of income. Here are practical steps that can help you maintain a balance between enjoyment and daily life.
Set a budget before you play
Decide on the amount of money you are willing to spend before starting a session. Treat this amount as an entertainment cost, the same as going to the cinema or shopping.
Do not chase losses
Losing is part of the game. When your spending limit is reached, stop and close the session. Trying to recover losses with larger bets rarely works and can make things worse.
Limit your session time
Set a reminder on your mobile phone or use the time limit tool in your mcity88 account. A short break every hour helps you make clearer decisions.
Do not play when you are stressed
Unstable emotions — anger, sadness, or stress — can lead to poor betting decisions. Playing with a clear mind is key to a more enjoyable experience.
Balance with other activities
Make sure gambling does not become your only recreational activity. Getting involved in other hobbies, spending time with family, or exercising helps maintain a healthy perspective.
Support Resources
Getting Additional Support
mcity88 supports players who need help outside the platform. Although we do not list external links here, you can find professional help through local counselling services in Malaysia that address gambling addiction issues.
Professional Counselling
Licensed counsellors in Malaysia can help you assess and address concerning gambling habits. Treatment is carried out confidentially and professionally.
Peer Support Groups
Join a community that understands the challenges of gambling addiction. Sharing experiences in a safe environment can be an effective step in recovery.
Mental Health Services
Government and private hospitals in Malaysia offer psychiatric and counselling services that can address addiction issues comprehensively.
✅ If you are concerned about yourself or someone you know, contact the mcity88 team via live chat. We can guide you toward suitable resources and activate self-control tools in your account.
FAQ
Questions About Responsible Gambling
Enjoy the Games, Control Your Experience
Register an mcity88 account and make use of our self-control tools from day one. A 100% welcome bonus of up to RM300 is waiting for you — start smart and responsibly.
Service for users aged 21 and above. Bet responsibly.